Please reach us at info@duallyandfriends.com if you have any additional questions!
Dually and Friends offers several custom services to meet your needs! We come to your home and provide care for your animal(s) while you're away. We do anything from check-ins, dog walking, small animal care, and much more! Drop us a line and we'll get in touch to see what we can help you with!
Dually and Friends offers booking within three-hour service windows. Morning (6AM-9AM), (9AM-11AM), Lunchtime (11AM-2PM), Afternoon (2PM-5PM), Evening (6PM-9PM). If looking for a time not listed, please reach out and we will do our best to serve special time requests!
There are no requirements as to how frequent you need to book in order to stay active in the system.
We ask that you book as far in advance as you're able to so that we can ensure we are able to meet your needs!
We understand that last minute circumstances come up! If we have availability, your request will be approved.
The most common and preferred option is to leave a key in a lock-box secured in a location that we have easy access to. We require a physical key as there's possibility of technical difficulties with a digital key pad.
Other options may be discussed and considered during the complimentary meet-and-greet.
With a few taps, pet parents can enter their credit card, debit card, PayPal account, Apple Pay, or Google Pay. Once services are completed, credit cards are charged and a receipt will be sent via e-mail.
During a scheduled meet-and-greet, your pet sitter will come to your house and meet both you and your pet(s). We will go over any special needs your pets may have and make sure you and your pet(s) are comfortable with us! If you are looking to book in the near future, we will go over our custom app so you can see updates, schedule appointments, and much more!
It is required to book a meet-and-greet within 30 days of service. If 30 days has lapsed from initial meet and greet time, you will be required to pay for a 30 minute visit prior to first day of service.
With exception of emergencies, there will be a 50% charge for services that are cancelled within 24 hours of service. If your pet sitter shows up to your house during scheduled visit and you no longer need services, then full service fee will be forfeited.
In the case of an emergency, inclement weather or a natural disaster, Dually and Friends is authorized to use reasonable judgement for the care and well-being of Owner’s pet(s) and residence. Dually and Friends will make reasonable efforts to maintain service during these conditions but reserve the right to adjust the schedule of service based on the sole discretion of the Pet Sitter.
Yes! We are insured and bonded.
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